FAQ: Shipping & Returns

Standard UK Delivery £3- Standard delivery will take 3-10 working days for all UK mainland postcodes.

Express UK Delivery £6 - 1-2 Days delivery if ordered before 3pm Mon-Fri. All orders placed after 3pm on Fridays will be dispatched on Monday excluding bank holidays.

Please note Vesper247 is not responsible for any delays caused by couriers. These may happen from time to time and can occur in peak volume periods.

We currently shipping to these destinations-

If you are shopping from Ireland please visit: ie.vesper247.com

Australia:

  • Standard Delivery 8 Working Days - £6.00

Canada:

  • Standard Delivery 7 Working Days - £12.00

France:

  • Standard Delivery 6 Working Days -€6.00

Germany:

  • Standard Delivery 7 Working Days - €7.00

Isle of Man:

  • Standard Delivery: £4.00 3-7 Working Days

Italy:

  • Standard Delivery - 8 Working Days: €10.00

Jersey:

  • Standard Delivery: £6.00

Netherlands:

  • Standard Delivery - 7 Working Days: €6.00

Singapore:

  • Standard Delivery 10 Working Days - $17.00

Spain:

  • Standard Delivery - 6 Working Days: €7.00

UAE:

  • Standard Delivery - 7 Working Days: £8.00

USA:

  • Standard Delivery - 7 Working Days : $8.00

Please select shopping from your desired country of delivery at the top of the website for best delivery prices and delivery times at checkout.

Please note Vesper 247 is not responsible for any delays caused by couriers. These may
happen from time to time and can occur in peak volume periods.

For European orders under €150 there will be no customers or duties to pay, we will cover them. For EU orders over €150 there will be duties to pay to your local courier. All other International orders may be subject to customs or import duties once it reaches the destination country. Vesper247 is not liable for payment of these charges and they must be paid by the person receiving the parcel. Unfortunately, as these charges vary from country to country, we cannot advise you at checkout what these charges may be. We advise you to contact your local customs office before placing your order for an estimate.

If you are not completely satisfied with your purchase, simply return the item or items to us in an unused and saleable condition within 14 days of receipt. For International order please return within 28 days of receipt. We will issue a refund on receipt of return once the goods have been inspected. We will notify you via email once we have processed the refund. Refunds may take longer to be issued during peak periods.

A £1.50 processing fee will be deducted from all UK returns. We will not refund your original shipping cost unless your item was faulty, or the wrong item was delivered.

All items must be logged on our returns portal to receive a refund.

Please ensure that you include a returns slip with your name and order number in the parcel. Failure to do so may result in the refund process being delayed. Items will be inspected upon return and will be returned to the sender if they are not in their original saleable condition, along with the original tags and packaging. 

We regret that any garments returned without the “Non Returnable if removed” tag cannot be refunded.

Please keep hold of your proof of postage until your refund has been processed. We regret that if you do not have proof of postage, our team will be unable to issue a refund.

We reserve the right not to issue a refund if you return items to us outside of the terms of our Returns Policy.

For UK customers, a processing fee of £1.50 will be deducted from your total refund.

Please include your returns slip with your name and order number within the parcel and return via Royal Mail to the below address:

Vesper247.com Limited
Unit 10 Castleview Business Centre
Gas House Road
Rochester
Kent
ME1 1PB
United Kingdom

We advise to use a tracked service and keep hold of your proof of postage until your refund has been issued.

If you are based outside of the UK you will need to return using a courier of your choice and we do advise you send your return using a tracked service. If you are based in the UK and do not wish to use our postage services, you must cover the costs of the returns.

We are unable to accept multiple orders per parcel. Please only send back one order per parcel so we can deal with your refund as quickly as possible.

Vesper 247 will not accept responsibility for any parcels not received if sent untracked. Please retain your proof of postage. Once we have received your return, we will send you an email confirmation. 

Goods are classified as faulty if you received them in a damaged condition, or if a manufacturing fault occurs within six months of purchase. 

Please follow the care labels to ensure that your garment stays in its best condition, as we will not refund or exchange items that are damaged as a result of wear and tear or failure to correctly follow care instructions.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced.

If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible: contact@vesper247.com. The customer service team hope to respond to you as soon as possible. The team are available Monday to Friday from 9am-5:30pm.

image00001_-_Copy.png