If you are not completely satisfied with your purchase, simply return the item or items to us in an unused and saleable condition within 14 days of receipt. For International order please return within 28 days of receipt. We will issue a refund on receipt of return once the goods have been inspected. We try to ensure your refund is issued quickly, but on occasion it may take up to 28 days for your return to be processed, and a further 2-5 working days for the refund to be processed by your original payment method. We will notify you via email once we have processed the refund.
A £1.50 processing fee will be deducted from all UK returns. We will not refund your original shipping cost unless your item was faulty, or the wrong item was delivered.
Please ensure that you include a returns slip with your name and order number in the parcel. Failure to do so may result in the refund process being delayed. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition, along with the original tags and packaging.
We regret that any garments returned without the “Non Returnable if removed” tag cannot be refunded.
Please keep hold of your proof of postage until your refund has been processed. We regret that if you do not have proof of postage, our team will be unable to issue a refund.
If you have not received an update via email regarding your refund after 28 days, please contact our Customer Service Team. Please have your photo of your proof of postage and details of the items returned so we can assist further.
We reserve the right not to issue a refund if you returns items to us outside of the terms of our Returns Policy.
For UK customers, a processing fee of £1.50 will be deducted from your total refund.
Log into your account to start a return or you can click this link to visit our returns portal:
Please include your returns slip with your name and order number within the parcel and return via Royal Mail. If you are based outside of the UK you will need to cover the postage cost and we do advise you send your return using a tracked service. If you are based in the UK and do not wish to use our postage services, you must cover the costs of the returns. Please note, all items returned must be logged on our return portal to receive a refund. Only one returns label can be logged on the portal per order number, so please ensure you select all the items you wish to return. We are unable to accept multiple orders per parcel. Please only send back one order per parcel so we can deal with your refund as quickly as possible.
Vesper 247 will not accept responsibility for any parcels not received if sent untracked. Please retain your proof of postage. Once we have received your return, we will send you an email confirmation.
Please send via tracked post and keep proof of postage. International returns are at the customers own cost. Your goods will be inspected upon receipt. A refund will be issued within 28 days and a further 2-5 working days for the refund to be processed by your original payment method. We will notify you via email once we have processed the refund.
Please return to:
Vesper247.com Limited
Unit 10 Castleview Business Centre
Gas House Road
Rochester
Kent
ME1 1PB
United Kingdom
Please ensure you write the words "International Return" on the outer packaging.
Goods are classified as faulty if you received them in a damaged condition, or if a manufacturing fault occurs within six months of purchase.
Please follow the care labels to ensure that your garment stays in its best condition, as we will not refund or exchange items that are damaged as a result of wear and tear or failure to correctly follow care instructions.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced.
If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible:
contact@vesper247.com.
The customer service team hope to respond to you as soon as possible. The team are available Monday to Friday from 9am-5:30pm.
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