Not quite right? Don't worry here's all you need to know about how to return...
If you are not completely satisfied with your purchase, simply return the item or items to us in an unused and saleable condition within 14 days of receipt. For International order please return within 28 days of receipt. We will issue a refund on receipt of return once the goods have been inspected. We try to ensure your refund is issued quickly, but on occasion it may take up to 28 days for your return to be processed, and a further 2-5 working days for the refund to be processed by your original payment method. We will notify you via email once we have processed the refund.
A £1.50 processing fee will be deducted from all UK returns. We will not refund your original shipping cost unless your item was faulty, or the wrong item was delivered.
Please ensure that you include a returns slip with your name and order number in the parcel. Failure to do so may result in the refund process being delayed. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition, along with the original tags and packaging.
We regret that any garments returned without the “Non Returnable if removed” tag cannot be refunded.
Please keep hold of your proof of postage until your refund had been processed. We regret that if you do not have proof of postage, our team will be unable to issue a refund. On some occasions we may be able to offer store credit as an alternative.
We reserve the right not to issue a refund if you return items to us outside of the terms of our Returns Policy.
Items can be exchange for the same style in a different size. We regret we are unable to offer an exchange for a different style. Please log your exchange on our returns portal and once we receive your return back we will ship your exchange as a new order, subject to stock availability. If we cannot process an exchange, a refund will be issued to your original payment method.
HOW TO RETURN ++
For UK customers, a processing fee of £1.50 will be deducted from your total refund.
Log into your account to start a return or you can click this link to visit our returns portal:
Please include your returns slip with your name and order number within the parcel and return via Royal Mail. If you are based outside of the UK you will need to cover the postage cost and we do advise you send your return using a tracked service. If you are based in the UK and do not wish to use our postage services, you must cover the costs of the returns.
Please note, all items returned must be logged on our return portal to receive a refund. Only one returns label can be logged on the portal per order number, so please ensure you select all the items you wish to return. We are unable to accept multiple orders per parcel. Please only send back one order per parcel so we can deal with your refund as quickly as possible.
Vesper 247 will not accept responsibility for any parcels not received if sent untracked. Please retain your proof of postage. Once we have received your return, we will send you an email confirmation.
* We will not cover the cost of any UK returns sent without our issued labels.
INTERNATIONAL RETURNS ++
International customers can return unsuitable item(s) for a refund using their local postal service or courier. Please include your returns slip with your name and order number within the parcel and attach the returns address label provided to your package.
Please note, you will need to cover this postage cost and we do advise you send your return using a tracked service. International orders may be subject to customs or import duties once it reaches the destination country.
Vesper 247 is not liable for payment of these charges and they must be paid by the person sending the parcel. We advise you to contact your local customs office before placing your order for an estimate.
Vesper 247 will not accept responsibility for any parcels not received. Please retain your proof of postage until your refund has been processed. Once we have processed your return we will send you an email confirmation.
Refunds will be processed though the warehouse within 28 days and will be credited to your original method of payment. A refund will then be processed within 2-5 working days. It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
FAULTY ITEMS ++
Goods are classified as faulty if you received them in a damaged condition, or if a manufacturing fault occurs within six months of purchase.
Please follow the care labels to ensure that your garment stays in its best condition, as we will not refund or exchange items that are damaged as a result of wear and tear or failure to correctly follow care instructions.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced.
If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible:
The customer service team hope to respond to you as soon as possible. The team are available Monday to Friday from 9am-5:30pm.
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