HOW DO I PLACE AN ORDER AT WWW.VESPER247.COM?
Please select the items in the size and colour you require and add them to your shopping basket. Once you are ready to checkout click on the shopping basket and follow the simple steps to place your order.
I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK
We do advise you act quickly on your favourite items, as some of our popular products will run out very quickly. Most styles are limited but please email us at firstname.lastname@example.org and we will be able to tell you if its coming back into stock. Our styles are always being updated so please check the Whats New section.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Visa Electron, MasterCard, American Express, Maestro, Delta, Switch, solo and Paypal.
WHAT ARE YOUR SHIPPING RATES?
Shipping rates will depend on which service you require. A signature is essential upon receiving the delivery. The following options are available:
• Standard delivery 2-3 working days (Monday-Friday excluding bank holidays) £3. Free standard UK Shipping on orders over £75.00.
• Next day delivery on orders placed before 3pm (Monday-Friday excluding bank holidays) £6.
• Ireland delivery 3-5 working days (Monday-Friday excluding bank holidays) £6.
• European delivery 3-5 working days (Monday-Friday excluding bank holidays) from £6.
• Rest of the world 5-10 working days (Monday-Friday exluding bank holidays) from £8.
DO I HAVE TO PAY CUSTOMS CHARGES?
International orders may be subject to customs or import duties once it reaches the destination country. Vesper 247 is not liable for payment of these charges and they must be paid by the person receiving the parcel. Unfortunately, as these charges vary from country to country, we cannot advise you at checkout what these charges may be. We advise you to contact your local customs office before placing your order for an estimate.
HAS MY ORDER BEEN SHIPPED YET?
Once you have placed an order you will receive an email informing you of your purchase, as soon as your order has been approved and dispatched you will receive a final email letting you know that your goods are on its way.
HOW DO I RETURN AN EXISTING ITEM?
If you are not satisfied with your item or would like an exchange for different size or colour, please fill out the returns form and send it back to us. We must receive the item within 28 days of purchase, in its original condition along with the receipt and tags in place. Please note that we can only offer an exchange based on stock availability. If you have lost your returns form please email us: email@example.com.
WHAT IF I FORGET MY PASSWORD?
When signing in you will see an option asking if “you have forgotten your password”. We will email a temporarily password within 24hours.
HOW CAN I CONTACT CUSTOMER CARE?
If these questions did not help you, please contact us, we are happy to help! Please email firstname.lastname@example.org and we will respond within 24hours. If you would like someone to ring you please tell us the reason and leave your phone number.