Not quite right? Don't worry here's all you need to know about how to return...
RETURNS ++If you are not completely satisfied with your purchase, simply return the item or items to us in an unused and saleable condition within 28 days of receipt. We will issue a refund on receipt.
Please ensure that you include a returns slip with your name and order number in the parcel. Failure to do so may result in the refund process being delayed. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition, along with the original tags and packaging.
We regret that any garments returned without the “Non Returnable if removed” tag cannot be refunded.
Please keep hold of your proof of postage until your refund had been processed. We regret that if you do not have proof of postage, our team will be unable to issue a refund. On some occasions we may be able to offer store credit as an alternative.
HOW TO RETURN ++
For UK customers, a processing fee of £1.50 will be deducted from your total refund for orders placed after 06/11/2022.
For UK customers click this link to visit our returns portal:
Please include your returns slip with your name and order number within the parcel and return via your local Royal Mail or Evri service . If you are based outside of the UK you will need to cover the postage cost and we do advise you send your return using a tracked service. Please email us at firstname.lastname@example.org for a link to our international portal. If you are based in the UK and do not wish to use our postage services you must cover the costs of the returns.
Vesper 247 will not accept responsibility for any parcels not received if sent un-tracked and without proof of postage. Please retain your proof of postage until your return has been processed. Once we have processed your return we will send you an email confirmation.
You can print your returns label or select print at the post office or parcel shop. It can take up to 10 working days (excluding weekends and bank holidays) from the date of your return to be delivered and processed through our warehouse. Please note you can only generate one shipping label per order, please ensure you return all items from your order in the same parcel.
* We will not cover the cost of any UK returns sent without our issued labels.
INTERNATIONAL RETURNS ++
International customers can return unsuitable item(s) for a refund using their local postal service or courier. Please include your returns slip with your name and order number within the parcel and attach the returns address label provided to your package.
Please note, you will need to cover this postage cost and we do advise you send your return using a tracked service. International orders may be subject to customs or import duties once it reaches the destination country.
Vesper 247 is not liable for payment of these charges and they must be paid by the person sending the parcel. We advise you to contact your local customs office before placing your order for an estimate.
Vesper 247 will not accept responsibility for any parcels not received. Please retain your proof of postage until your refund has been processed. Once we have processed your return we will send you an email confirmation.
Refunds will be processed though the warehouse within 10 working days and will be credited to your original method of payment. A refund will then be processed within 3 working days. It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
FAULTY ITEMS ++
Goods are classified as faulty if you received them in a damaged condition, or if a manufacturing fault occurs within six months of purchase.
Please follow the care labels to ensure that your garment stays in its best condition, as we will not refund or exchange items that are damaged as a result of wear and tear or failure to correctly follow care instructions.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced.
If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible: email@example.com. The customer service team hope to respond to you as soon as possible. The team are available Monday to Friday from 9am-5:30pm.
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