If you are not completely satisfied with your purchase, simply return the item or items to us in an unused and saleable condition within 28 days of receipt. We will issue a refund on receipt, or exchange the item for a different size/colour if preferred. However delivery charged are only refundable within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made. Please ensure that you include a returns slip with your name and order number in the parcel. Failure to do so may result in the refund process being delayed. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition, along with the original tags and packaging. We regret that any garments returned without the “Non Returnable if removed” tag cannot be refunded.
HOW TO RETURN
Please include your returns slip with your name and order number within the parcel and attach the returns address label provided to your package and return via your local postal service or courier. You will need to cover this postage cost and we do advise you send your return using a tracked service. Vesper 247 will not accept responsibility for any parcels not received if sent un-tracked. Please retain your proof of postage. Once we have received your return we will send you an email confirmation. Our free returns service via the post office is available for all UK residents as an alternative.
FREE UK RETURNS
We offer a free returns service via Royal Mail to all mainland UK and Northern Ireland residents, simply fill in the returns form and apply the Royal Mail Returns sticker. It can usually take 7 working days (excluding weekends and bank holidays) from the date of your return to be delivered to our warehouse. It then takes 2-3 working days for us to process your refund. Please note that if you ordered Next Day Delivery to Northern Ireland you will not be able to use this free returns service.
International customers can return unsuitable item(s) for a refund using their local postal service or courier. Please include your returns slip with your name and order number within the parcel and attach the returns address label provided to your package. Please note, you will need to cover this postage cost and we do advise you send your return using a tracked service. International orders may be subject to customs or import duties once it reaches the destination country. Vesper 247 is not liable for payment of these charges and they must be paid by the person sending the parcel. We advise you to contact your local customs office before placing your order for an estimate. Vesper 247 will not accept responsibility for any parcels not received if sent un-tracked. Please retain your proof of postage. Once we have received your return we will send you an email confirmation.
Refunds will be processed though the warehouse within ten working days and will be credited to your original method of payment. A refund will then be processed within 3 working days. It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
If you would like to exchange your item for another, please write these details on your returns slip and return it with your original order. Exchanged items will be dispatched upon receipt of the returned item to the original delivery address. We aim to process all exchanges within 3 working days of receipt. Please note this may take slightly longer during busy periods. If you are an international customer we can offer you an exchange but may request further payment for shipping charges.
Goods are classified as faulty if you received them in a damaged condition, or if a manufacturing fault occurs within six months of purchase. Please follow the care labels to ensure that your garment stays in its best condition, as we will not refund or exchange items that are damaged as a result of wear and tear or failure to correctly follow care instructions. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced. If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible: firstname.lastname@example.org. The customer service team hope to respond to you as soon as possible. The team are available Monday to Friday from 9am-5:30pm.